Rottler Manufacturing has promoted Timothy "TR" Cummins to the newly established role of global service manager (GSM).

The strategic appointment marks a major milestone in Rottler's ongoing commitment to customer success, introducing direct benefits for customer machine shops, the company said.

In his new role, Cummins is charged with advancing Rottler’s service department––backed by a corporate investment in advanced training, modern systems and equipment––to deliver the highest level of customer support with rapid response times from highly skilled, expert technicians. Cummins brings hands-on technical and international experience to this new role. Over the past two years, he has traveled the globe servicing Rottler customers and leading international sales initiatives, the company said.

The global service department will begin rolling out predictive maintenance initiatives designed to monitor machine health and address potential issues before they cause operational disruptions. This proactive approach ensures that every Rottler machine, in every shop around the globe, continuously operates at peak performance, according to company representatives.

In addition to elevated service standards, Cummins will spearhead Rottler’s customer training programs. Rottler has dedicated specialized equipment at its brand-new training center located at its Kent, Washington headquarters.

Customers are invited to visit the facility for hands-on learning experiences. Under the direction of the global service team, the center will host advanced training courses designed to help machinists sharpen their skills, maximize shop throughput and take full advantage of the latest Rottler innovations and techniques.

"As a team, we are completely 'in' with service and are getting behind the department and technicians to support our customer’s success like no one else in the industry," said Rottler President David Bianchi.

For more information, visit rottlerdynamics.com.